Behind the Seams
A risky foray into the world of fashion helped a Graziadio School of Business and Management alumnus discover a world of possibilities.
I am not a fashion guy at all,鈥 reveals Michael Won (BSM 鈥09, MBA 鈥10), a bold admission given that the business school alumnus sits at the helm of a global made-to-measure men鈥檚 clothing subscription service.
In fact, when he walked into his final presentation at the Graziadio School of Business
and Management, he discovered that his professor had drawn a scoreboard at the front
of the class and was taking votes from his classmates whether he was going to show
up to his presentation wearing flip flops.
Won is a surfer, an avid fisherman, and is, most days, attired in clothing and footwear
appropriate for more casual pursuits. That his current business venture, 8/Omakase,
thrives on outfitting men who aspire to look their best is nothing short of ironic.
鈥淭he way want to shop and the way we鈥檙e forced to shop is different,鈥 he contends. 鈥淲e want
to look good, but don鈥檛 follow fashion trends, so there is a certain level of insecurity
in what to buy.鈥
Won believes that the men鈥檚 shopping experience is broken, a belief that first compelled
him to partner with his childhood friend Elbert Song, the former director of operations
at The Honest Company, who discovered Thailand鈥檚 up-and-coming tailoring industry
while traveling through Southeast Asia with a U.S.-based nonprofit group.
While a bespoke (custom, made-to-order) suit commissioned in the U.S. costs an average
of $2,000 to $6,000, customers spend a fraction of that鈥攐nly a few hundred dollars鈥攖o
have one made in Bangkok. Won and Song found opportunity there and developed a plan
to partner with the nonprofit organization to not only bring a top-notch product to
the U.S., but also to create jobs for local tailors, teach them business basics, and
develop a long-term, sustainable income model.
The 8/Omakase concept is simple: men seeking a high-fashion look complete a style
profile that includes details like height, weight, neck size, jacket size, pant waist
measurement, and sleeve length. Customers receive a tape measure to verify any particular
measurement. Won and Song implemented what they call an 鈥淚ntelligent Sizing鈥 process
that uses an algorithm to determine the perfect fit based on the style profile. The
details are then assessed by a personal stylist charged with developing a collection
of custom-tailored pieces based on the customer鈥檚 profile, and sends them to a tailor
to construct the pieces. Packages are delivered every quarter, each one containing
a minimum of four pieces per shipment.
Because 8/Omakase is a zero-inventory business, it makes up for that cost by running
a much leaner operation while bringing customers the same quality as more mainstream
high-end clothing companies. 鈥淥ur motto is: 鈥業t鈥檚 not the label that makes you look
good, it鈥檚 the fit,鈥欌 Won says.
The 8/Omakase idea is based on trust, as the Japanese culinary term in its name implies.
What the long-standing tradition has offered curious diners for centuries is a unique
experience that is determined by the chef, which not only relieves customers of the
burden of choice, but also enables them to explore new tastes.
But don鈥檛 call it a fashion service. Won insists that beyond that, the 8/Omakase business
model benefits the organizations and communities in which they operate by providing
opportunities that utilize the impactful reach of philanthropy as a product-sourcing
channel. He credits Graziadio School professor Larry Cox with putting the duo in contact
with another nonprofit in India he has worked with in partnership with his church.
鈥淚nstead of hiring a business to find and source products, there are a lot of nonprofits
that need assistance overseas,鈥 he explains. 鈥淥ur goal is not only to help these nonprofits
expand into fashion, but to become a sales platform for nonprofits.鈥
And in a move typical of the start-up world, they just 鈥渨ent for it.鈥 The site went
live in beta on a Friday last year and by Saturday, they already had one subscriber
without any promotion. On Sunday, two people had subscribed, and for the next few
weeks, more and more customers signed up each day.
鈥淲e weren鈥檛 ready,鈥 Won admits. 鈥淣o one had heard about the brand and we hadn鈥檛 even
lined up tailors at that time. What鈥檚 interesting about the crazy start-up world is
that when you have a cause, you have an emotional connection to your product.鈥
Won approaches business with a simple attitude: if a business owner has good fundamentals
and can outline a clear problem that can be solved in the market, that skillset is
more important to getting a product to market than understanding the ins and outs
of the particular industry.
The future of 8/Omakase involves a big step into the world of virtual reality, which
includes the use of 3-D imaging to provide the most precise fit possible. Currently
going through a renaming process, 8/Omakase will soon relaunch as Dapper Indeed, a
play on words that nods to the company鈥檚 philanthropic mission.
鈥淔ashion is such a legacy industry鈥攊t鈥檚 an old school trade,鈥 Won explains. 鈥淲e think
we can be a little more nimble as a small company to develop these technologies to
make a much more seamless and friction-free process.鈥